Four phases. No surprises.
Every engagement runs on the same rhythm. Fixed milestones, fixed fees, weekly checkpoints — so you always know where things stand.
Typical timeline
Week 0
Free intro call
Week 1 – 2
Discovery (paid)
Week 3 – 10
Build phase
Launch + 30
Post-launch support
PHASE 01 · WEEK 0
Free intro call
30 minutes. No prep needed. We talk about what you're trying to do and figure out if we're a good fit. If we are, we send a one-page brief for you to sign off on.
- One of the partners is on the call — not a salesperson
- Honest feedback on scope and budget
- No follow-up pressure
PHASE 02 · WEEK 1 – 2
Discovery (paid)
A two-week sprint where we figure out what we're building. Fixed-fee. You own the deliverable whether you keep working with us or not.
- 4 – 6 stakeholder interviews
- Competitive and content audit
- Brief, with sign-off, before any design work
- Concrete scope and timeline for the build phase
PHASE 03 · WEEK 3 – 10
Build phase
The actual work. Length depends on scope — typically 8 weeks for a marketing site, 12 weeks for a product redesign.
- Weekly checkpoint (Mondays, 30 min)
- Single shared Slack channel — no mystery hours
- Real-time access to our Figma + GitHub
- Two rounds of revisions per deliverable, scoped upfront
PHASE 04 · LAUNCH + 30
Launch & hand-off
We launch with you, not for you. After go-live we stay on for 30 days to fix anything that surfaces, then transition to optional retainer or close out.
- Pre-launch checklist (we run through it together)
- Launch-day support (a person on Slack)
- 30 days of post-launch bug fixes included
- Retainer available from $4,000/month
What we promise
Fixed-fee, always
No hourly billing surprises. Once we agree on scope, we agree on price.
Senior-led
The partner you meet is the person doing the work. No bait-and-switch.
No NDA needed for the brief
We don't ask you to sign anything before the intro call. Trust is mutual.
We say no
If we're not the right fit — wrong scope, wrong timing, wrong budget — we say so and refer you elsewhere.